General Questions

You can subscribe to our IPTV service by visiting our website, selecting a package, and following the instructions to make payment.

Yes, we offer a trial period for our IPTV service. You can sign up for a trial to test our service before committing to a full subscription.


Yes, with IPTV Provider you can customize your playlist lineup when you select your plan. During checkout, there will be an option where you will be able to select the specific bouquets you want to include in your playlist.

You can set up your subscription with multiple devices but you can only use a subscription once at same time. If you want to use two devices at same time you need a second subscription.
PS: Smart STB App and MAG Device users cannot switch from devices.

Yes, our service is available worldwide, and you can use your subscription with different IP addresses. This allows you to use the service in different locations, such as on a holiday or business trip. All you need is an internet connection.

Yes, a high-speed Internet connection is required to use our IPTV service. A minimum Internet speed of at least 10 Mbps is recommended for an optimal viewing experience.

To use an IPTV service, you need a broadband internet connection and a compatible device to watch IPTV content, such as a desktop PC, laptop, smartphone, or Smart TV. Additionally, you may need to install a media player app on your device.

Yes, we offer refunds for our IPTV service under certain circumstances. Please check our terms of service for information on the Refund policy.
PS: when you get your refund, your IPTV subscription will be disabled and you will not be able to use it again.

You can pay using your PayPal account or credit card, we also accept Bitcoin and Bank transfer.

Our IPTV packages are priced inclusive of all fees, and there are no hidden costs or additional fees for using our service.

Our IPTV service can be accessed on compatible devices such as smart TVs, streaming media players, set-top boxes, and smartphones.

Our IPTV subscription plans are offered on a one-time payment basis (1, 3, 6, 12 or 24 months). Cancellation is not applicable as there is no auto-renewal or recurring payment. After your subscription ends, you can renew it if you wish to continue using our service.

Once we receive your payment, we’ll send your Login Credentials to the email address you provided within 10 minutes to a maximum of 5 hours, depending on the current order volume. If you haven’t received your login credentials within 5 hours, please contact our support team for assistance.

Our IPTV packages include a variety of local and international channels, movies, sports, news, and more. Please check our Channels List for the complete channel lineup.

Yes, we offer customer support for our IPTV service. You can contact us through our website or by email for assistance with any questions or issues you may have: [email protected]

Yes, you can watch live sports and PPV events on our IPTV service, including popular leagues and tournaments. Please check our website for the complete list of available sports channels.

You can renew your IPTV subscription by visiting our website and making payment for the next term of your subscription.


If you forgot your Login Credentials, please contact our customer support team for assistance. We will help you reset your Login Credentials so that you can access our service.

First thing to do is to restart your router, device and try again. This helps in many cases. If the issue still continues, you have to test the internet speed directly from your device. Open this website: speedtest.net directly from your streaming device (not a different device). The result should be 20 Mbps or higher and less than 5 ms in the Ping. If your device is not getting the proper speed or your internet provider is throttling your connection, you’ll experience buffering.

If you are using a set-top box such as MAG or AVOV and have just set up your device with our service, you will need to perform a hard reset of your device. Simply power off your device, unplug your power cable and re-plug it in. For Kodi, you will need to clear your cache. If unsuccessful, attempt a re-install of Kodi itself.

Some IPTV applications may not be capable of handling a large number of TVs and VODs in your playlist, resulting in slow performance. To improve the app’s performance, you may need to reduce the number of bouquets in your playlist. You can contact us for assistance in editing your playlist.

First, please check your network connection, reboot your router and device, and then try again. Secondly, if your network connection is no problem, please check whether your account is used on other devices. as you can not view from more than 1 device at the same time.

If the link is not working, always check the link on PC using the VLC software. If it works it means that there is something wrong on your end. When typing in your M3U link make sure you are not entering any space and you are not using your M3U link on other devices.
Contact us or create a support ticket if the link does not work on your PC after troubleshooting.

This means your internet provider is throttling or blocking your connection. Many internet service providers in UK (sometimes from other countries too) are having this issue and the only solution for this is to use a VPN.

If you are unable to resolve the technical issues you are experiencing while using our IPTV service, you can contact our customer support team for assistance via email at: [email protected]. Our team will be happy to help you resolve any issues you may have.

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